We hope you to love the shoes you bought from us. When you buy a pair and have doubts about the sizing, email us at firstname.lastname@example.org or tweet us @miistashoes.
If however you wish to return or exchange your purchase from usa.miista.com please note the following:
For US customers we have a New York Returns office for your convenience.
Note however the cost of returning the item to us is your responsibility, unless the item is FAULTY.
Please make sure that you:
- Return or exchange the item within 30 days from the day you bought it on usa.miista.com.
- Ensure that the item being returned is in good condition with all tags and labels attached (Specifically there must be no marks on them).
- Returns and exchanges must include the original shoe box in a reasonable condition and without postal labels. Damages to or omission of the box from your return/exchange may result in a fee.
- Ensure that you have a proof of purchase.
Obtain a Return Authorisation Code by contacting email@example.com and return to us within 14 days of receipt of your order. Post the item you wish to return together will the completed Return Authorisation Code form to:
SEVILLE CFS C/O MIISTA EUROCARGO
230-79 INTERNATIONAL AIRPORT CENTER BLVD
NEW YORK 11413
The item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery. The cost of returning the item to us is also your responsibility. We will issue you a refund (including original shipping charge) on receipt of the return or exchange the item for a different size or colour if preferred.
INTERNATIONAL SHIPPING – TERMS & CONDITIONS
Items in your order that are designated for shipment to countries outside of the US may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
If you refuse a shipment from Miista, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Miista. This amount will be deducted from your refund. Please email your shipping and handling questions or comments to firstname.lastname@example.org.
STORE BOUGHT RETURNS POLICY
If you feel there is a fault with the product please return them to the store that you purchased it from, together with a proof of purchase. Your receipt acts as your contract with a store. They can then examine the product to see if they deem it to be a manufacturer fault.
If advised as such, they can then send it back to us for an internal inspection, at which point it is at retailer discretion as to whether they offer, exchange, credit note or refund. Each of our stockists has its own returns policy, so you will need to check this when making a purchase.